All transactions processed via Bay Smile Docs online bill pay are eligible for a refund if you submit a notice for any reason within 24 hours. We will also refund any payment made in error, or if the payment is not currently due, resulting in overpayment of your account. Refunds for payments that are correct and made on an outstanding balance will not be refunded until approved by the Billing Manager. To request a cancellation of an online payment please call our office at (850) 271-2341 within 24 hours of your transaction, excluding Saturday, Sunday or Holidays. Online refunds will be processed as soon as they are approved via a credit to your credit card account. If you have any questions regarding our refund policy, please call the Billing Manager at (850) 271-2341.